Patient Information

Thank you for choosing us as your care provider.

On the day of your appointment, please arrive 10-minutes early to ensure we have enough time to prepare any outstanding paperwork.

We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.

Your First Appointment

During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests (blood test results, pelvic ultrasound, HyCoSy, etc), please email these to our administration team prior to your appointment date so that Dr Wang-Gilchrist can thoroughly review them prior to your appointment.

If you are coming in for a fertility consultation, we encourage you to attend with your partner (where applicable), and in such a case, both you and your partner need to be listed on the referral as per Medicare requirements.

What to Bring

A current referral from your GP or specialist
Medicare, DVA and pension cards
Your private health insurance details
Any tests or scans, including blood tests, ultrasounds, MRIs or CTs you have had done
A list of all medications you are on (including prescription, vitamins, supplement or herbal medicines)
Any relevant correspondence from other specialists who may be involved in your care
List of any known allergies
Glasses (if you wear them)
A list of any questions you may wish to ask so you don’t forget on the day

You are welcome to bring a support person to your appointment if you wish to do so.

Telehealth and Zoom Consults

We happily offer telehealth and Zoom consultations. If you have booked a consult via our team, we will send you details of how to connect. If you do not receive these, please call us.

Fees

We are a private clinic and charge private-practices fees, except for pensioners, who receive reduced fees.
Full payment is required on the day of your appointment for a visit in person. We then send the claim to Medicare on your behalf and you will receive the Medicare rebate directly into your nominated bank account, usually within 2 working days.
Full upfront payment in advance is required for all Telehealth and Zoom consultations. You may wish to pay at the time of booking, or we will contact you on the day of your appointment to arrange.
Private health insurance does not cover consultation costs unless you are an inpatient in the hospital.

Cancellations

If you need to cancel an appointment, please telephone our clinic during business hours and allow at least 72 hours’ notice so that we can offer your appointment time to other patients that are eagerly waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.

Post-Operative Appointment

If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications. We offer complimentary bulk-billing services for the post-operative appointments.

Obstetrics

Gynaecology

Infertility

Same-Sex Couples

Surgical Procedures